Refund and return policy

At Royal Doggie, our customers are important to us, and we want you to be happy with your purchase.

Inspecting Your Goods

Please inspect your goods as soon as possible after they have been delivered.

Returns of Non-Faulty Items

If you are not happy with an item and it is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. You will be responsible for the cost of returning the goods to us, and we will issue you a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.

Prior to returning the item, please contact us at returns@royaldoggie.com, and we will guide you through our simple returns process.

Goods Damaged in Transit

If an item is damaged in transit, you must contact us at returns@royaldoggie.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

Return of Faulty Goods

If you have received a faulty item, please contact us at returns@royaldoggie.com so that we can assist you. Time frames for refunds on faulty goods will vary from product to product.

Items That Cannot Be Returned

In the interests of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty.

Our returns policy complies with UK consumer rights laws and the European Directive on Distance Selling. For any questions or additional information, please feel free to contact us at returns@royaldoggie.com.

Thank you for shopping with Royal Doggie. We appreciate your business and are here to ensure your satisfaction.