Frequently asked questions

How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our international suppliers. Therefore, please allow 14-36 business days for your parcel(s) to arrive.

Can I track my order?

Yes, if you need to track your order, simply send us a message at and we will send you a tracking number.

What if I want to return an item?

If you are not happy with an item and it is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. Please refer to our Returns Policy for more details.

How can I get in touch if I have a problem with my order?

If you have any issues with your order, please visit our Get Help page or contact us via email at Our customer service team is here to assist you.

How can I pay for my order?

We accept various payment methods, including credit card, debit card, and PayPal.

Will my order arrive all in one parcel?

Because we use multiple suppliers, your order may arrive in more than one parcel and on different days. We appreciate your understanding and patience.

How can I stay in the loop about special offers and deals?

To stay updated on special offers and deals, join our email list and like our Facebook page. Don’t miss out on exclusive promotions and the latest products!

Thank you for choosing Royal Doggie!